Welcome to Berkshire Medical Center.
"To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others." - Tony Robbins
The relationships we establish and build with our patients and their attentive loved ones are our top priority. We commit to providing our patients with the highest quality care and communication because we recognize these aspects of care as the innate rights of all of our patients when they entrust us with the privilege of attending to their needs.
In support of these goals, our Patient Relations representatives serve as important liaisons between the patient and the family, and the patient's care team to ensure that the patient's questions are responded to; that they are educated on their responsibilities; and that their rights are honored. We view every encounter with a patient or his or her loved one as an opportunity for organizational growth to improve our quality of care and effectively meet the needs of our community based on the voice of this community.
The BMC Patient Relations Department is committed to the preservation of fundamental rights in the healthcare setting. You are entitled to quality care regardless of age, culture, religion, language, disability, gender or socioeconomic status. Our purpose is to assist you in navigating our healthcare system, allowing you to have the most beneficial healing experience with us. Your health literacy and understanding of your rights and responsibilities is of the utmost importance to us. You may download a copy of these rights and responsibilities.
The BMC Patient Relations Department provides the following services:
- Liaison between patient/family and hospital providers and administration if needed
- Advocacy for those who would benefit from additional support or for those who cannot speak for themselves
- Conflict mediation and resolution of formal complaints about all aspects of care
- Input to maximize patient and family satisfaction in the care we provide
- Health literacy education to better navigate what it is to be a patient
- Pastoral Care Department
- Language Services Department
BMC Patient Relations is represented by the following staff and volunteers:
- Hannah Simon-Girard, BA - Patient Advocate; Department Supervisor, Patient Relations and Pastoral Care
- Veronica Bedard - Department Manager, Language Services
- Reverend Arthur Kaufman - Staff Chaplain, Pastoral Care
- Sister Colette Hanlon, SC - Staff Chaplain, Pastoral Care
- Kim French - Office Coordinator, Patient Relations, Pastoral Care, and Language Services
Additional valued members of our team include:
- On-call staff Medical Interpreters, Language Services Department
- Patient Representative Volunteers, Patient Relations Department
- Lay Pastoral Care Volunteers, Pastoral Care Department
- Behavioral Health volunteer chaplain, Rev Steve Perry
To Contact Us:
BMC Patient Relations
Berkshire Medical Center
725 North Street
Pittsfield, MA 01201
If you have any questions, concerns, suggestions or need general information, please do not hesitate to call Patient Relations at BMC at 413-447-2466.
You may also visit our Feedback page for more information on ways to contact us or to contact the Joint Commission (formerly the Joint Commission on the Accreditation of Healthcare Organizations). Click here.
