Frequently Asked Questions

Berkshire Visiting Nurses Association
Question	Does the agency provide a phone number that patients and caregivers can call with questions and concerns?
Question	Is the agency an approved Medicare provider?
Question	Do the home care professionals educate and partner with family members and other caregivers to care for the patient?
Question	Does the agency assist each family in determining their insurance coverage and eligibility for services?
Question	Does the agency ensure patient confidentiality? How?
Question	Does the agency provide patients with a "Bill of Rights" that outlines the rights and responsibilities of the agency, patient, and caregiver alike?
Question	Does the home care provider stay in regular contact with each patient's physician?
Question	How many years has the agency been serving your community?
Question	Is the agency accredited? This means that their quality of care has been surveyed and approved by an outside accrediting organization (such as CHAP, JCAHO or Medicare).
Question	Is the provider a comprehensive home care provider, capable of meeting all of your home care needs?
Question	What is the provider's reputation in the community?