Patient & Visitor Information
Welcome to Berkshire Medical Center.
Patient Relations at BMC
The patients and their attending families that come through Berkshire Health Systems facilities are our top priority. Their care is our reason for being, and satisfaction with that care is essential to the success of BHS and its network of affiliates.
Our Patient Relations professionals act as an important link between the patient and family and the patient's physicians and other healthcare providers to ensure that the patient's questions and concerns are answered and met.
The BMC Patient Relations Department is committed to the preservation of basic human rights in the healthcare setting. Our purpose is to help patients, families, providers, staff and other consumers obtain high quality care regardless of age, culture, religion, language, disability, gender or socioeconomic status.
The BMC Patient Relations Department provides the following services:
- Liaison between patient/family and hospital providers and administration, when needed.
- Advocacy for those who cannot speak for themselves.
- Provides input to maximize patient satisfaction.
- Ensures spiritual care is provided to all in need through our Pastoral Care Department.
- Provides medical interpreter services for foreign languages and the Deaf and hard of hearing.
- Mediates conflicts and resolves complaints.
BMC Patient Relations Department consists of the following people:
Sean Jennings - Customer Service Director
Kim French - Office Coordinator
Veronica Bedard - Language Coordinator
Rev. Arthur Kaufman - Pastoral Care Liaison & Protestant Chaplain
Fr. Adolf Busobozi - Catholic Chaplain
Rev. Steve Perry - Behavioral Health Chaplain
In addition, we have the following:
- On-call Spanish and Portuguese Medical Interpreters
- Ten Patient Representative Volunteers
- Twenty Lay Pastoral Care Volunteers
Contact Us:
BMC Patient Relations
Berkshire Medical Center
725 North Street
Pittsfield, MA 01201
For questions, concerns or information, please call Patient Relations at BMC at 413-447-2466.
